Every month Ajua 360 users collect vast amounts of event based customer information. This data includes customer sentiment, in-the-moment customer feedback and transaction details such as touchpoints where their customers are transacting.
With our users fast appreciating the need for insights into customer loyalty and satisfaction across multiple departments, we have been working on a better way for Ajua 360 users to visualise, analyse and comprehend their data in order to drive the action that is needed to build the best customer experiences.
InsightStudio – our new home for analytics – that helps you surface actionable insights from all of your customer feedback and customer data faster is now available for select Ajua 360 customers with more to follow soon.
Powered by our automated discovery AI and a best-in-class analytics engine, Insight Studio also packs better support for organisational hierarchies. We will also soon roll out better support for role-based access to data and dashboards within Insight Studio to ensure that the right insights get to the right people fast.
You can now view unified dashboards for all feedback assets and surveys across your organisation, making it easier to work with collaborators.
You can also view survey-level reports more easily.
Define your own dimensions, view all of your touchpoints or only some of your touchpoints, get the most relevant insights to the right people within your organisation, it’s all possible now with InsightStudio.
Talk to your Customer Success Manager today about Insight Studio.