Efficient Business
Internal Operation Focused Value

Ajua Efficient Business is an innovative solution suite that solves the efficiency challenge by centering around customer and employee experiences to drive value creation; through enabling operations to be managed better-faster, and to identify areas of leakage of value, be it through customer churn, product and service quality to cost leaks.

Cost Reduction

Brands that deliver a superior customer experience see revenues increase as much as 10 to 15 percent while also lowering the cost to serve 15 to 20 percent.

Faster Decision Making

Establish the right business processes by understanding what your customers think to deliver an exceptional Customer Experience.

Data Driven Decisions

Create a customer centric organizational culture to ensure a streamlined customer journey backed by customer insights.

What can I get from this solution?

Customer Feedback with Digital and non-digital transactional NPS, CSAT, CES
Rules and Journey automation dashboard for customer/employee metrics with Ajua Insight Studio analytics
Predictive analytics on organizational performance with Ajua Insight Studio
External audience data on organizational impact assessment using Ajua’s Audience on Demand
Value Management with training of personnel on NPS Impact
Quarterly Benchmarks industry comparison analysis
Business Impact Insightful Actions on Customer/Employee Loyalty and Satisfaction and Customer/Employee value segmentation : Automated/Semi-Auto